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Exchange

To initiate a 1-to-1 exchange due to manufacturing defects, please notify us within 7 days of delivery. Email us at enquiry@etsound.com.sg with your order number and clear pictures or videos of the defect. Our team will respond within 4 business days. This process ensures your request is handled efficiently and in accordance with our policy guidelines.

Return:

  1. Condition of Returned Items:

    • All original packaging, documentation, and accessories must be returned.
    • Packaging must be unopened with seals intact, if applicable.
    • New items must be unused, undamaged, and unworn.
  2. Conditions Under Which Returns Will Not Be Accepted:

    • Items damaged, missing parts, or in unsellable condition due to customer negligence, misuse, or tampering.
    • Items that have been resized, damaged, or altered after delivery.
  3. Partial Refund Policy:

    • Returns due to reasons not caused by the ET SOUND ENTERPRISE PTE LTD (e.g., change of mind, found cheaper elsewhere) will receive a partial refund.
    • The refund amount is calculated based on factors like packaging size, payment fees, and the condition of returned goods.
    • Customers are responsible for shipping the item back to the warehouse.
  4. Testing and Return Responsibility:

    • If a returned product is found to be in working condition (with a provided tested video), the buyer must arrange collection of the parcel.

These guidelines seem to ensure that returns are processed fairly and in accordance with the specified conditions.