Exchange
Return:
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Condition of Returned Items:
- All original packaging, documentation, and accessories must be returned.
- Packaging must be unopened with seals intact, if applicable.
- New items must be unused, undamaged, and unworn.
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Conditions Under Which Returns Will Not Be Accepted:
- Items damaged, missing parts, or in unsellable condition due to customer negligence, misuse, or tampering.
- Items that have been resized, damaged, or altered after delivery.
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Partial Refund Policy:
- Returns due to reasons not caused by the ET SOUND ENTERPRISE PTE LTD (e.g., change of mind, found cheaper elsewhere) will receive a partial refund.
- The refund amount is calculated based on factors like packaging size, payment fees, and the condition of returned goods.
- Customers are responsible for shipping the item back to the warehouse.
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Testing and Return Responsibility:
- If a returned product is found to be in working condition (with a provided tested video), the buyer must arrange collection of the parcel.
These guidelines seem to ensure that returns are processed fairly and in accordance with the specified conditions.